Culver’s

1200 Dekalb Ave, Sycamore, IL 60178, USA

AboutCulver’s

4.4 / 5

from reviews

Is this your business?

    Don Milyanovich
    -
    June 30, 2024

    Worst Culvers experience ever. Usually I love any Culvers I've been to, but the staff and manager at this location obviously don't work by the "customer comes first" mantra. The problem here stems from a server who had our tray of 3 combo Meals and couldn't locate our table. Literally walked around a 65° super air conditioned dining room for easily 5+ minutes. It turns out the number he was looking for didn't match what they gave me for the table. I can understand the mistake, but when he finally came over to our table after stopping by every other table in the place, I agreed he finally found the right table, but was Not interested in cold food. Now, this employee, who was not a teenager working a summer job, but a grown man of maybe 30!!!! had the nerve to argue with me that it was "like only 20 seconds". I responded with "I just paid $37.00, and I would appreciate 3 Hot and Fresh Hamburgers please". I don't know. Maybe I was dealing with Frank Von Culver, owner of the whole chain, but what this lazy sack did was take the tray to his manager and had him deliver it to our table. He stated that " sometimes our numbers get switched but I assure you this food is plenty warm". Good enough for us I guess. Now, being with my 17 year old daughter and her boyfriend in for a weeks visit from Maine, I decided not to escalate my frustration. Long story short. Their cheapness in not preparing us a couple new combos to ensure their customers had a great dining experience, resulted in Not enjoying the coldest, worst burger and fries I have had in recent memory. In fact, the whole experience was completely frustrating. I won't be returning to this establishment, and if I owned this particular franchise, I would seriously be concerned about any such future customer service miscues because word of mouth, and certainly google reviews like this are a businesses lifeblood. It's a shame, my daughter and I love Culvers. It was her boyfriends first visit. We both feel foolish now for telling him how great is was supposed to be.

    Laura Finney
    -
    May 02, 2024

    Most of the staff is really terrific but the staff on here cash register inside the restaurant really need a lot more training. My order gets messed up every single time.and if I’m ordering a dinner then the pop should be included with it.

    H Yeargin
    -
    January 17, 2021

    Great customer service. Reliably tasty food and shakes ( love the fries!) Also there was an anti-mask incident involving unsupervised teenagers and it was handled quietly and immediately. The staff did a wonderful job of protecting the health of their staff and customers.

    Rebecca Henley
    -
    June 30, 2024

    When I order, I usually go through the drive through. The food is always fresh. The service is quick.

    Ivo Peev
    -
    November 13, 2022

    I ordered butter burger and fries. Food was fresh cooked, well prepared and delicious. Service was fast, correct and friendly. The restaurant was very clean and well organized, but missing atmosphere.

    Culver’s

    Our Address

    1200 Dekalb Ave, Sycamore, IL 60178, USA

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